FAQs

FAQs

FREQUENTLY ASKED QUESTIONS

STATEMENT PROCESSING

Pricing questions

Our BMS Sales team is available for questions via phone or email.

24/7 Contact: info@bmsdirectinc.com

GIVE US A CALL

(866) 816-2378

VISIT OUR OFFICE

37 Millrace Drive

Lynchburg, VA 24502-4343

OUR BUSINESS HOURS

Monday thru Friday 8:00 AM to 5:00 PM EST

How soon can you get my mailing out?

Production turn times are based upon when BMS receives the final client print approval and quantity unless you have a contract in place.  

Please allow 3 – 5 business days from clients final print approval for processing, printing, and mailing, of course we will mail sooner if ready.

General rule of thumb:

  • For all final print approvals prior to 8:30 AM E.S.T. Monday – Friday (Non-Holiday) the same business day starts the clock.  
  • All approvals after 8:30 AM E.S.T. do not count as same business day, next business begins the clock.  
How soon do you need postage prior to mailing?

3 Business Days Prior to Mailing.  

Postage must be received by "Postage Due In Date on Postage Estimate" to ensure production of your mailing is not delayed.

Make all postage checks payable to:  BMS Direct, Inc. NOT postmaster.

How soon can I receive samples?

Automated jobs will be within 24 hrs.

Non-automated jobs are done on via priority queue system.

How do I get into Billztrack?

Please contact csr@bmsdirectinc.com  to receive new instructions.

Can we insert an additional insert?

Yes.  Please contact csr@bmsdirectinc.com and provide instructions about your insert.

DATA PROCESSING

How soon can I receive samples?

Automated jobs will be within 24 hrs.

Non-automated jobs are done on via priority queue system.

When do I need to send the pull list?

Please send all pull list at the time you submit your LIVE data file, or prior to final print approval.

REMINDER:  you must also provide a final print approval on the pull audit or pull samples provided to you.  This will act as the final approval.

How do I get into Billztrack?

Please contact csr@bmsdirectinc.com  to receive new instructions.

Can we insert an additional insert?

Yes.  Please contact csr@bmsdirectinc.com and provide instructions about your insert.

How should I name my automated files?

See your Sales Executive, or csr@bmsdirectinc.com for further instructions.

Automated jobs handled through our secure customer web portal “billztrack2” it does not matter.  Files are issued a “Submission ID”, not file name.

Pricing questions

Our BMS Sales team is available for questions via phone or email.

24/7 Contact: info@bmsdirectinc.com

GIVE US A CALL

(866) 816-2378

VISIT OUR OFFICE

37 Millrace Drive

Lynchburg, VA 24502-4343

OUR BUSINESS HOURS

Monday thru Friday 8:00 AM to 5:00 PM EST

Can you provide an email list?

Per spam legislation – all email broadcasts must be permission based.  We do not sell email lists.

Why was a mail piece or a number of mail pieces returned to them by USPS (i.e. not delivered by the post office)?

Mail can be undeliverable for these reasons: please contact csr@bmsdirectinc.com for additional information.

USPS ENDORSEMENT

REASON FOR NONDELIVERY

Attempted—Not Known

Delivery attempted, addressee not known at place of address.

Box Closed—No Order*

Post office box closed for nonpayment of rent.

Deceased

Used only when known that addressee is deceased and mail is not properly deliverable to another person. This endorsement must be made personally by delivery employee and under no circumstance may it be rubber-stamped. Mail addressed in care of another is marked to show which person is deceased.

Delivery Suspended to Commercial Mail Receiving Agency

Failure to comply with 508.1.8.1 through 508.1.8.3.

Illegible*

Address not readable.

In Dispute*

Mail returned to sender by order of chief field counsel (or under 508.1.0 and 508.2.0) because of dispute about right to delivery of mail and cannot be determined which disputing party has better right to mail.

Insufficient Address*

Mail without number, street, box number, route number, or geographical section of city or city and state omitted and correct address not known.

Moved, Left No Address

Addressee moved and filed no change-of-address order.

No Mail Receptacle*

Addressee failed to provide a receptacle for receipt of mail.

No Such Number*

Addressed to nonexistent number and correct number not known.

No Such Office in State*

Addressed to nonexistent Post Office.

No Such Street*

Addressed to nonexistent street and correct street not known.

Not Deliverable as Addressed—
Unable to Forward

Mail undeliverable at address given; no change-of-address order on file; forwarding order expired.

Outside Delivery Limits*

Addressed to location outside delivery limits of Post Office of address. Hold mail for out-of-bounds customers in general delivery for specified period unless addressee filed order.

Refused*

Addressee refused to accept mail or pay postage charges on it.

Returned for Better Address*

Mail of local origin incompletely addressed for distribution or delivery.

Returned for Postage

Mail without postage or indication that postage fell off.

Returned to Sender, Mail piece Contains Nonmailable Contents.

Mail returned to sender due to contents that are nonmailable.

Returned to Sender Due to Addressee’s Violation of Postal False Representation and Lottery Law*

Mail returned to sender under false representation order and lottery order.

Returned to Sender Due to Addressee’s Violation of Postal False Representation Law*

Mail returned to sender under false representation order.

Returned to Sender Due to Addressee’s Violation of Postal Lottery Law*

Mail returned to sender under lottery order

Temporarily Away*

Addressee temporarily away and period for holding mail expired.

Unclaimed*

Addressee abandoned or failed to call for mail.

Undeliverable as Addressed, Missing PMB or # Sign

Failure to comply with 508.1.8.2e.

Vacant*

House, apartment, office, or building not occupied. (Use only if mail addressed “Occupant.”)

 

 

 

How do you calculate totals?

Client must provide all data including totals via your data file.  BMS does not manipulate data per Industry Standards.

Can I email my data?

No.  All date must be uploaded through our secure web portal billztrack, or SFTP.  Contact your Project Manager at csr@bmsdirectinc.com or Sales Executive for instructions

DIRECT MARKETING

How soon can you get my mailing out?

Production turn times are based upon when BMS receives the final client print approval and quantity unless you have a contract in place.  

Please allow 3 – 5 business days from clients final print approval for processing, printing, and mailing, of course we will mail sooner if ready.

General rule of thumb:

  • For all final print approvals prior to 8:30 AM E.S.T. Monday – Friday (Non-Holiday) the same business day starts the clock.  
  • All approvals after 8:30 AM E.S.T. do not count as same business day, next business begins the clock.  
How soon do you need postage prior to mailing?

3 Business Days Prior to Mailing.  

Postage must be received by "Postage Due In Date on Postage Estimate" to ensure production of your mailing is not delayed.

Make all postage checks payable to:  BMS Direct, Inc. NOT postmaster.

How soon can I receive samples?

Automated jobs will be within 24 hrs.

Non-automated jobs are done on via priority queue system.

How do I get into Billztrack?

Please contact csr@bmsdirectinc.com  to receive new instructions.

Can we insert an additional insert?

Yes.  Please contact csr@bmsdirectinc.com and provide instructions about your insert.

Pricing questions

Our BMS Sales team is available for questions via phone or email.

24/7 Contact: info@bmsdirectinc.com

GIVE US A CALL

(866) 816-2378

VISIT OUR OFFICE

37 Millrace Drive

Lynchburg, VA 24502-4343

OUR BUSINESS HOURS

Monday thru Friday 8:00 AM to 5:00 PM EST

How should I name my automated files?

Please contact notify@bmsdirectinc.com,  or your Sales Executive for instructions.

Can you print my mail piece?

Yes.  We can design and print any postcard or most mail pieces.

I don’t have a bulk mail permit – What do I do?

You do not have to have your own permit in order to take advantage of bulk mail postal discounts.  We have permits for all classes of mail – Presort First Class, Presort Standard, etc.

Our clients can print our permit on the mail piece / envelope and BMS can prepare the mailing file to meet the appropriate USPS standards which allows you to capture the postage savings

TRANSACTIONAL

I can print bills from my software, but I don't like the way they look. Can BMS help?

Yes. BMS can create a completely custom bill design to meet your needs, including special messages, your organization’s custom logos, and charts and graphs (depending on data availability).

How does postage pricing typically work for bills sent by mail?

For bills sent by mail you pay based on the number of pages per envelope. The more pages in an envelope the more you save on material and postage. Our advanced technology allows you to set rules that will maximize the number of pages you can include in an envelope without unnecessarily delaying the sending of your bills.

How does my company send our bills to BMS for processing?

We offer a secure FTP site that allows you to upload your billing files which are then sent to BMS for processing.  Our technology will identify how the bill is to be delivered (U.S. mail, fax, email, or web) and which of our regional facilities will send the bills going by U.S. Mail.

How does BMS select bill samples for me to review?

Through our billztrack web portal you have the ability to view your bills prior to our processing.   You securely login to the portal, select bills you do not want sent and then approve the processing run prior to BMS sending.  You can provide a list of select samples, or we will randomly select them for you.

SUBSCRIBE FOR UPDATES!

Please enter a valid email address.
Something went wrong. Please check your entries and try again.

37 Millrace Drive
Lynchburg, VA 24502-4343

logos footer oct 18