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FAQs

FREQUENTLY ASKED QUESTIONS

STATEMENT PROCESSING

Pricing questions

Our BMS Sales team is available for questions via phone or email.

24/7 Contact: info@bmsdirectinc.com

GIVE US A CALL

(866) 816-2378

VISIT OUR OFFICE

37 Millrace Drive

Lynchburg, VA 24502-4343

OUR BUSINESS HOURS

Monday thru Friday 8:00 AM to 5:00 PM EST

How soon can you get my mailing out?

Production turn times are based upon when BMS receives the final client print approval and quantity unless you have a contract in place.  

Please allow 3 – 5 business days from clients final print approval for processing, printing, and mailing, of course we will mail sooner if ready.

General rule of thumb:

  • For all final print approvals prior to 8:30 AM E.S.T. Monday – Friday (Non-Holiday) the same business day starts the clock.  
  • All approvals after 8:30 AM E.S.T. do not count as same business day, next business begins the clock.  
How soon do you need postage prior to mailing?

3 Business Days Prior to Mailing.  

Postage must be received by "Postage Due In Date on Postage Estimate" to ensure production of your mailing is not delayed.

Make all postage checks payable to:  BMS Direct, Inc. NOT postmaster.

How soon can I receive samples?

Automated jobs will be within 24 hrs.

Non-automated jobs are done on via priority queue system.

How do I get into Billztrack?

Please contact csr@bmsdirectinc.com  to receive new instructions.

Can we insert an additional insert?

Yes.  Please contact csr@bmsdirectinc.com and provide instructions about your insert.

DATA PROCESSING

How soon can I receive samples?

Automated jobs will be within 24 hrs.

Non-automated jobs are done on via priority queue system.

When do I need to send the pull list?

This is where you can answer the above question in detail. Remember an FAQ is a question that most of your customers might have. It is best to answer them in detail.

How do I get into Billztrack?

Please contact csr@bmsdirectinc.com  to receive new instructions.

Can we insert an additional insert?

Yes.  Please contact csr@bmsdirectinc.com and provide instructions about your insert.

How should I name my automated files?

This is where you can answer the above question in detail. Remember an FAQ is a question that most of your customers might have. It is best to answer them in detail.

Pricing questions

Our BMS Sales team is available for questions via phone or email.

24/7 Contact: info@bmsdirectinc.com

GIVE US A CALL

(866) 816-2378

VISIT OUR OFFICE

37 Millrace Drive

Lynchburg, VA 24502-4343

OUR BUSINESS HOURS

Monday thru Friday 8:00 AM to 5:00 PM EST

Can you provide an email list?

Per spam legislation – all email broadcasts must be permission based.  We do not sell email lists.

Why was a mail piece or a number of mail pieces returned to them by USPS (i.e. not delivered by the post office)?

This is where you can answer the above question in detail. Remember an FAQ is a question that most of your customers might have. It is best to answer them in detail.

How do you calculate totals?

Client must provide all data including totals via your data file.  BMS does not manipulate data per Industry Standards.

Can I email my data?

No.  All date must be uploaded through our secure web portal billztrack, or SFTP.  Contact your Project Manager at csr@bmsdirectinc.com or Sales Executive for instructions

DIRECT MARKETING

How soon can you get my mailing out?

Production turn times are based upon when BMS receives the final client print approval and quantity unless you have a contract in place.  

Please allow 3 – 5 business days from clients final print approval for processing, printing, and mailing, of course we will mail sooner if ready.

General rule of thumb:

  • For all final print approvals prior to 8:30 AM E.S.T. Monday – Friday (Non-Holiday) the same business day starts the clock.  
  • All approvals after 8:30 AM E.S.T. do not count as same business day, next business begins the clock.  
How soon do you need postage prior to mailing?

3 Business Days Prior to Mailing.  

Postage must be received by "Postage Due In Date on Postage Estimate" to ensure production of your mailing is not delayed.

Make all postage checks payable to:  BMS Direct, Inc. NOT postmaster.

How soon can I receive samples?

Automated jobs will be within 24 hrs.

Non-automated jobs are done on via priority queue system.

How do I get into Billztrack?

Please contact csr@bmsdirectinc.com  to receive new instructions.

Can we insert an additional insert?

Yes.  Please contact csr@bmsdirectinc.com and provide instructions about your insert.

Pricing questions

Our BMS Sales team is available for questions via phone or email.

24/7 Contact: info@bmsdirectinc.com

GIVE US A CALL

(866) 816-2378

VISIT OUR OFFICE

37 Millrace Drive

Lynchburg, VA 24502-4343

OUR BUSINESS HOURS

Monday thru Friday 8:00 AM to 5:00 PM EST

How should I name my automated files?

Please contact notify@bmsdirectinc.com,  or your Sales Executive for instructions.

Can you print my mail piece?

Yes.  We can design and print any postcard or most mail pieces.

I don’t have a bulk mail permit – What do I do?

You do not have to have your own permit in order to take advantage of bulk mail postal discounts.  We have permits for all classes of mail – Presort First Class, Presort Standard, etc.

Our clients can print our permit on the mail piece / envelope and BMS can prepare the mailing file to meet the appropriate USPS standards which allows you to capture the postage savings

TRANSACTIONAL

I can print bills from my software, but I don't like the way they look. Can BMS help?

Yes. BMS can create a completely custom bill design to meet your needs, including special messages, your organization’s custom logos, and charts and graphs (depending on data availability).

How does postage pricing typically work for bills sent by mail?

For bills sent by mail you pay based on the number of pages per envelope. The more pages in an envelope the more you save on material and postage. Our advanced technology allows you to set rules that will maximize the number of pages you can include in an envelope without unnecessarily delaying the sending of your bills.

How does my company send our bills to BMS for processing?

We offer a secure FTP site that allows you to upload your billing files which are then sent to BMS for processing.  Our technology will identify how the bill is to be delivered (U.S. mail, fax, email, or web) and which of our regional facilities will send the bills going by U.S. Mail.

How does BMS select bill samples for me to review?

Through our billztrack web portal you have the ability to view your bills prior to our processing.   You securely login to the portal, select bills you do not want sent and then approve the processing run prior to BMS sending.  You can provide a list of select samples, or we will randomly select them for you.

37 Millrace Drive
Lynchburg, VA 24502-4343
(866) 816-2378

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