Get to Know
It all began as one brilliant idea back in 1973. The goal was to be a partner of choice and create a direct mail service to help our clients improve their marketing and branding initiatives through the use of marketing mail as a medium to make a personal connection with their customers.
37 Millrace Drive
We have come a long way since 1973.
Today, BMS Direct is a premier invoice processing provider to municipalities, healthcare, financial institutions and other businesses.
A MESSAGE FROM OUR CEO
James E. LaPrade, Sr. CEO
Welcome to BMS Direct’s website! Thank you for taking the time to learn about us. We are here to serve your business, and our goal is to strive to be your partner of choice.
As I look at the growth over the years since our inception in 1973, I am extremely proud of what we have accomplished and even more excited about our outlook for an equally promising future. We have successfully transitioned from a local Lynchburg, VA start-up to become a respected direct mail service provider, garnering business from across the nation while earning our clients’ trust along the way.
It is satisfying to know that we can help our clients improve their marketing and branding initiatives through marketing mail as a medium to make a personal connection with their customers. Our invoice processing services have also assisted municipalities, medical (or healthcare), financial institutions, and other businesses improve the accuracy and timeliness of billing cycles and cash flow operations, allowing our clients to operate pivotal aspects of their business more efficiently economically. Customer satisfaction is the hallmark by which we measure our performance, and we hold ourselves—as do our clients—to the highest standards of quality.
Our clients are more informed than ever about their mail service provider options in this continually evolving marketplace. Even so, they continue to select BMS Direct as their business partner of choice because of our experience, commitment to quality, and integrity.
When conveying BMS Directs successes, I always return back to three guiding principles—each of which has helped define who we are today:
Among our most important assets are the extensive knowledge base, deep-rooted professionalism, and unwavering commitment of our highly-qualified, diverse staff. Team BMS is at the core of who we are and what we do. From our Project Managers to our Applications Programmers and Job Coordinators to our Executive Management, Team BMS is committed to delivering the highest quality services attainable.
BMS Direct was started over fifty years ago with a singular vision: to create a business where the customer comes first. We’ve strived daily to meet this vision and build our team with this mantra always in mind. As technology evolves, BMS Direct is working hard to stay abreast of the trends and solutions that can bring true value to our customers. We believe our services improve our customers' business efficiencies, lower their costs, and make them more agile, high-performing businesses and organizations.
As we continue to grow, each new day offers a chance for us to work together, pursue new opportunities and improve upon the past. Our corporate philosophy is to develop long-term relationships with our clients and provide unparalleled customer service. We accomplish this goal by listening to our clients to understand their challenges and goals firsthand so that we can offer tangible solutions with a candid perspective.
We continue to manage our business around our clients' evolving needs so we can be at the forefront of change and deliver value - because the value is what our clients and their constituents demand.
James E. LaPrade, Sr. CEO
OUR COMMITMENT TO OUR CUSTOMERS
"WHATEVER IT TAKES"
Our philosophy of “Whatever it Takes” customer service has made BMS Direct a relationship leader. Our ability to invariably exceed our customer’s expectations is the driving force behind our success. Because every aspect of our business impacts customer service, we are committed to listening to our clients and understanding their needs.
“Service was great! I always seem to order when I need the products ASAP, and you always deliver great customer service!”
Town of Windsor, VA
“I am very happy with the service that your company provides to me. Your staff is always friendly and helpful.”
Roanoke City Government
"Your service has always been exceptional and you’re always thinking ahead, which helps us tremendously.”
Alumni Relations, Virginia Tech Corps of Cadets
"Very pleased with your service. Wonderful people to work with!”
"Extremely helpful and professional. Very efficient. Responses to questions are nearly immediate. Very personable staff. Their product is top-notch.”
Pulaski County Public Service Authority
"Everyone at BMS Direct is professional, courteous and prompt. I work with Jerome Battle and Patrick Smith regularly and I am very pleased with the quality of customer service as well as the quality of their work. Very pleased customer. ”